Shared Team Inbox for Better Collaboration

Centralize all customer messages in one shared WhatsApp inbox. Empower your entire team to respond faster, assign tasks, and track every interaction effortlessly.

Get Started
Team collaboration dashboard

Why Choose Shared Team Inbox

How It Works

How It Works

  • All customer messages appear in one shared view.
  • Assign chats to teammates instantly.
  • Collaborate and leave internal notes privately.
  • Track every reply and response time.
  • Provide seamless support with shared visibility.
Team Productivity

Why Teams Love It

  • No message ever gets lost or duplicated.
  • Boosts collaboration across support agents.
  • Helps managers monitor chat performance.
  • Speeds up replies and improves customer satisfaction.
  • Scales easily as your business grows.

Key Highlights

Unified Chat View
Unified Chat View

All messages and updates in one elegant workspace.

Smart Assignment
Smart Assignment

Distribute chats automatically to available teammates.

Private Notes
Private Notes

Keep internal discussions organized and confidential.

Chat Analytics
Chat Analytics

Gain insights into response times and performance.

Quick Replies
Quick Replies

Save time with pre-set templates and auto replies.

WhatsApp Payment Links
WhatsApp Payment Links

Send secure payment requests directly through chat.

Frequently Asked Questions

A Shared Team Inbox lets multiple team members access and respond to customer messages from a single WhatsApp number, ensuring no query goes unanswered.

It centralizes all customer conversations, allowing your team to coordinate replies, assign chats, and track performance — improving response time and teamwork.

Yes! Multiple team members can manage customer chats simultaneously through one business number while keeping messages organized and consistent.

Absolutely. All chats are encrypted and access is permission-based, ensuring your team can collaborate safely without compromising data privacy.

Yes, you can assign customer conversations to the right agent or department, ensuring every chat is handled by the most suitable team member.

Yes, the Shared Inbox is built on the WhatsApp Business API, enabling real-time synchronization, message tracking, and multi-agent access without conflicts.

Definitely. You can monitor response times, chat resolutions, and overall activity to measure team productivity and customer satisfaction.